📦 Refunds and Returns Policy

Effective date: 6 May 2025

At TechSalvaging, we want you to be completely happy with your purchase. If you’re not satisfied, we make it easy to return your item — no questions asked.

🔀 Return Policy

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be returned in the same condition they were received.
  • All items must include any accessories, packaging, or extras originally provided.

⚠️ We do not require items to be unused or sealed — but we do inspect all returns to confirm condition matches what was shipped.

🚫 Non-Returnable Items

The following items are non-returnable:

  • Downloadable software or digital products
  • Gift cards
  • Custom or personalised items
  • Items damaged due to misuse or neglect

🔧 Faulty Items & Guarantee

All products are backed by a 14-day guarantee. If an item develops a fault within this time:

  • Contact us with details and photos if applicable
  • We’ll arrange a replacement, repair, or refund, depending on stock and the issue

This does not cover accidental damage or improper use.

💰 Refunds

Once we receive and inspect your return, we’ll confirm by email and process your refund. Refunds are issued to the original payment method within 5–10 business days.

If your refund is late or missing:

  1. Check your bank account and card statement
  2. Contact your bank or card provider
  3. Still no refund? Please email us at [email protected]

🔄 Exchanges

Need a replacement? If your item is defective or damaged, contact us at [email protected] to request an exchange for the same item.

🏰 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit or a replacement.

If the gift was sent to the giver first, we’ll refund the original buyer.

🚚 Return Shipping

Send returns to:
TechSalvaging
46 Old Hall Close
Stourbridge
West Midlands
DY8 4JQ

  • Return shipping is the customer’s responsibility, unless the item is faulty or not as described.
  • We recommend a tracked shipping method. We are not responsible for lost returns.
  • Shipping costs are non-refundable unless otherwise stated.

❓ Need Help?

Questions about returns or faulty items?
👉 Email us at [email protected]